Engineered To Work Together: Managing Expectations
Delivering Tips Tools and Advice to Practicing Managers
Why is managing the differing concerns of senior executives, clients and employees critical for projects and deliverables?
Analysts report that as many as 71% of projects that fail do so because of poor requirements management, making it the single biggest reason for project failure.
Manage expectations
- Define expectations internally. Clients understand what to expect because they help decide what they would get
- Establish rules of engagement. Pressure for change orders and additional requirements is managed using a standard process for determining Return on Investment.
- Deal with doubters. Clarify executive, project management and client accountabilities through constant engaging communications and negotiations
- Not everything is negotiable. Pro-actively manage stakeholder demands to non-negotiable turn-over or deployment deadline
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